Your up and coming stay

Below is some information to help make your holiday as relaxing and enjoyable as possible. There is a lot of info, but please take the time to have at least a quick read so you don't miss important info - like which driveway to turn into!

There is also plenty of info on our website:

Pacific Palms is a small community where we have managed to keep Covid-19 at bay. However, with regional travel bans lifting, we are excepting a lot of holiday makers to visit. Please respect the rules, the locals and other holiday makers. If you have flu-like symptoms, PLEASE do not travel. If this happens to you, we'll happily give you a full refund or you can reschedule.
Before your stay, Rusty's Palace is disinfected then given a thorough clean and surfaces are disinfected again. All linen, bedding, towels, etc are freshly laundered. Rusty's bathroom is supplied with 2 toilet rolls that are left in their wrapping. Cutlery is replaced each booking and plates etc wiped over; however, if you have any concerns, give any plates, bowls, etc a wash in hot soapy water before using.

What's Supplied
Pueblo is well supplied with all the basics to make your stay easy and comfortable.
For information about what's supplied in bedrooms, bathroom, kitchen, etc, follow this link Click on any of the first 3 large orange icons 'Amenities', ' Features and Facilities' and 'Bedrooms and House Plans' or just scroll down through all of them.

Coffee Lovers
For those who love their morning coffee, there's a coffee plunger and our coffee machine (with grinder) , so BYO your favourite beans and enjoy it relaxing in one of the many special places around the property.

The BBQ is cleaned before each booking but we do occasionally have Antechinus (very small mouse-like marsupial) climb into the BBQ. To keep the BBQ plates clean we cover them with foil which you will need to remove and repace before and after using. BBQ wipes are in the bottom draw in the kitchen.

You are supplied with enough firewood for several good fires. If you require more, there is extra you can access for $20 - please leave the $20 on the table or contact Liz to pay by direct deposit or OSKO. There are also bags of firewood sold locally at the landscape supply business next door or at the local service station.

NO SMOKING in the house or the upstairs deck.

Check-in is from 2pm.
I'll be giving you a call on the morning of your check-in just to touch based, then if you could give me a call/text as you pass either Bulahdelah (if coming from the south) or Forster (if coming from the north), then I'll know you're 20-30mins away and will meet you on arrival.

The address is: 3461 The Lakes Way, Charlotte Bay 2428.
Most reliable directions: use Google Maps! Go to (or add Indigal as your destination) – BUT READ ON…
Google Maps will direct you to OUR NEIGHBOURS driveway!!! For the correct driveway turn into the driveway at the FLAG POLE with the Aussie flag and the LETTERBOX with ‘INDIGAL’ on the top. Photo of which driveway to choose.
Once through the front gate, drive to the top of the hill - about 800m
For the full experience of Indigal, park just past the round-about and walk up the front entrance. If it's raining (and for unpacking), follow the road to the back of the house and park in front of the water tank. Please leave the driveway that runs directly behind the house free for the owners cars and service vehicles.
Click here for detailed directions to Indigal.

*Indigal's Driveway
Once you turn into our driveway, you'll be driving on a dirt road. The first part of the driveway is shared with our neighbours, who are about 200m up the road. Please look after them by passing slowly to reduce dust and be on the look-out for their cars, dogs.
The second half of the driveway is uphill. Sports cars to motor-homes have used the driveway with ease.

All vehicles to use 1st gear (both automatics and manuals) from the bottom of the hill - then sit on about 20km/hr and you will cruise up the hill with ease. Leaving your car in high gear and 'gunning it' will cause you to lose traction and spin your wheels - and damage the road:(
Drop into a lower gear going down the hill as well.

WiFi available. Login details provided in the apartment.

Mobile Reception
Telstra and Optus have the best reception on the property.  The Pacific Palms area is on a 3G network so try changing your service to ‘3G only’ and it may be a lot better. 
If you do have reception problems, please contact Liz via WhatsApp - 0414728158

Your Dog
One dog is considered and written permission required. Please remember: dogs are not to be left unattended on the property - if you go out they go out; we have free range chooks and it is your responsiblilty to protect our chooks from your dog; there is no fencing - dogs that wander are best left at home.
For full info about bringing your dog go to: and then click on the "Dog Friendly" tab.

Local Info
Our local Visitor Information Centre has plenty of local info, and staff with plenty of local knowldge. they are located at: 190 Boomerang Dr, Blueys Beach. (02) 6554 0123.
A map of the local area and a list of walking tracks will be left in the house for you and an online copy can be viewed here.
A list of some of our local stores and some of my favourist plases to eat, are listed at the bottom of this page.

Before you leave
Check-out is by 10am. Our cleaners will arrive and start work at 10:05am
Before you leave, we do ask you to do a few things. Please wash up and put dishes away. Clean BBQ. Place all you rubbish and recycling in the outside bins. Close all doors, but no need to lock them (birds and chooks seem to love open doors and empty rooms!).

LINEN: Please assist our COVID-19 protocol by:

  • Fold bedspread and doona (do not remove doona from the doona cover) and just leave on them on the beds – our cleaners have very large bags to remove these with.
  • Place sheets, pillowcases and top mattress protector in the yellow linen bags*.
  • Place bath towels, bath mat, etc and tea towels in another of the linen bags*.
    • *Linen bags are in a box in the corner cupboard to the left of the kitchen sink – if we’ve missed supplying them, please use black plastic garbage bags from the bottom kitchen drawer.

If you have any questions, please don't hesitate to email or call Liz on 0414 728 158.

FoodWorks - Charlotte Bay
Open 7 days
203 Charlotte Bay St, Charlotte Bay NSW 2428
(02) 6552 9318

Smiths Lake Bakehouse
Open Tuesday to Saturday
6 Macwood Rd, Smiths Lake NSW 2428
(02) 6554 4773

Smiths Lake Butchery
Open Monday to Saturday
Shop 8/54 Macwood Rd, Smiths Lake NSW 2428
(02) 6554 4068

My Favourite Places - for food and drink (not sure if they've all reopened yet)!

Kembali Café
The Recky (Sunday arvo live music and drinks on the deck)

Si Senorita Forster (was the Reef Bar and Grill)
Spice Money
(Both the above have great food and happy hour and overlook the lake for great sunsets)
Beach Bums Cafe (breakfast by the ocean)

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